State Farm® Insurance Agent Vincent Boone

"I’ve been with this agency for five years, and Sandy has been nothing short of amazing. She is patient, attentive, and always takes the time to answer my questions thoroughly. I never feel rushed or overlooked. It’s rare to find someone who genuinely cares about their clients the way she does. I’m grateful for her consistency and excellent service!"

"I love dealing with Pam she is the best keep up the great work and give her a raise please 😆😆"

"Update: I originally had this listed as a 2 star review but I am now giving it a 1 star review because even AFTER the details described below, the policy I was given was still not correct. I had to reach out again to get it updated. The policy I was given was set to start in November of 2026. Just overall several inconsistencies, delays, miscommunication and additional follow ups that I should not have had to do. It took me a total 6 attempts just to get a corrected EOI and I will still have to wait and accrue fees for not having a declarations page when it should have been sent to me correctly in the first place.

I’ve been using State Farm for my renters insurance since 2020-2021and my recent experience has been frustrating.

First off, I normally would get calls and e-mails from State Farm around the time my policy is going to expire to see if I would like to renew the policy. That didn’t happen this last time and my policy expired. I understand that it’s my responsibility to renew my renters insurance but a reminder is helpful.

Secondly, when I called and set up a new renters insurance policy, they did not take my card information and a representative had to call me back so payment could be submitted.

The additional interested party was missing from my policy. I had called to get it corrected and I was told the correction would be made within a few days. I checked and no changes were made. Nothing was emailed to me. I submitted the request again through the website and the next day, I had a voicemail saying “ Hi, this is Vincent Boone State Farm office calling in regards to your request to update the additional insured for your apartment. Just wanted to let you know that it is already listed correctly as you as you submitted online so we already have that listed. You should have a copy of your declaration page, which shows that. So again, we already have that. Thanks so much and have a great day.”

I checked the declarations page and again… no additional interest party listed. I work in property management and I review renters insurance policies on a daily basis. The “notice to” address was also incorrect. I called back to get it fixed and someone said “oh yeah we were calling to see if you wanted to switch to paying on a yearly basis instead of a monthly basis” and I said that was not the reason why I was calling. I explained again why I was calling and told the representative I’ve put in the change for the additional interested party to be changed and no changes were made even though I was already told they changes were already made. The representative gathered the correct information and apologized and told me the corrections would be made but it takes some time for a new declarations page to in place. I finally have a document that shows evidence of insurance with the additional interested party after several attempts at getting this corrected.

I know I just started a new policy with State Farm, but I don’t think I would really recommend them based off of my recent experience. I did look at some other options that are able to create a declarations page on the same day as the policy starts. Even though I have the evidence of insurance, my apartment community requires the declarations page so I have to wait a few days for the official declarations page to be sent to me. I have also been charged by my rental community for not having the additional interested party while I was working with State Farm to make these changes. It’s been frustrating because I never had an issue until October of last year and I’ve been using and recommending State Farm for a long time."

"Christie was helpful & understanding. I had a tragedy that occurred & she gave me information & then allowed me time to grieve & handle funeral arrangements before we proceed as I was unable to think clearly. She was personable & I appreciate having an agent to deal with directly who's aware of critical life situations!"

"Christie was extremely helpful and patient with us as we worked through setting up the polices for homeowners and auto..."

"Allow me to express my utter and total dissatisfaction with the way that this has been handled by the billing department and the tone of the communication from your office. The difference between the intent of the fact-finding and the impact of the accusatory tone of the "office to client" communication has left me with little trust in the service part of customer service.

We are well aware of all that transpired between October and January. There was a lag between the license plate being turned in and the notification to your office. We had no problem paying the difference due to that error on our part. Owned and accounted for by the customer with no tone, no complaint. However, it is brought up as the reason for all the issues. I am still confused as to the system failure that a simple addition caused after the change was resolved.

However, the billing department's lack of oversight and accountability has not, nor will it be, owned by anyone other than the customer. I called in good faith this week due to a text message about a past due balance.

After several conversations and more patronizing and repetitive information, the resolution is that the money was "FOUND" and we are back on track.

This has caused undue and unnecessary stress on a customer whose error was to add a car to the policy, which complicates the system. It would appear that the system would appreciate the business, but that is not the case. I do not need another patronizing lesson on how the system does not work. I would appreciate due diligence and investigation prior to the blame game, of how the change of adding one car has completely crashed the billing system to such an extent that several systems are misaligned. Now I am just a public school teacher and not a multi-billion-dollar industry, but I cannot imagine that this is good for business."

"Sandy did an excellent job in helping add coverage to a new purchase quickly and professionally. We've been with this branch for over 15 years and have never had a negative interaction."

"State Farm Agent Christie Deloach was very phenomenal in assisting me with transitioning over to State Farm very Informative with the information"

"Christie Deloach was the representative that I had. She was great, she communicated very well and helped me understand all the, what if's. I'm happy with the quote I received and I'm happy with my insurance. I highly recommend that ya'll call and speak to Christie!!"

"Excellent services from Kelly McClendon in securing insurance for my home. He was knowledgeable, responsive, and made the process simple and stress free. Highly recommend."

"My customer service experience with Sianna McCall was great. She was helpful and a pleasant. Received a better quote on my home and auto policies."

"Great customer service. Never have had any problems and they’ve always been super prompt and responsive. Sandy is great!"

"The absolute best! They also have the best rates in town. Sandy & Pam are wonderful"

"Christie took care of us. As they say, “Like a good neighbor”"

"Sandy is awesome is a all that needs to be said! Relocations and transferring policies, etc. is stressful enough. It helps to have a person on the other end who gets that and is able to anticipate a customer’s needs and responds proactively. It speaks volumes of her experience and I’m sure is a reflection of the rest of the team at the Vincent Boone agency of SF.

Her gentil, down-to-earth, and patient demeanor is what is needed when interacting with people, but oftentimes is lacking. Thanks for the support and very positive experience!"

"Christie was a pleasure to work with when shopping for new homeowners and auto insurance. Not only did she offer the best rates but, as a first time home buyer, she also helped walk me through what each policy point covered and did not force me to add these coverages if I didn’t want them. I look forward to working with this State Farm branch as my insurance provider."

"Christie was immensely helpful with my switch, she handled every single thing AND followed up to ensure my needs were met, 10/10"

"Christie DeLoach from State Farm called to go over my homeowners insurance to assess if my coverage is adequate. She asked numerous questions that I had and gave me several helpful suggestions including suggesting I take photos of each room in my house for use in the event of a catastrophic event. This seemed like great advice for me as the policy holder. She was knowledgeable and helpful.

I have been using this insurance company and their Vincent Boone office for auto and homeowners policies for more than 35 years and have been consistently impressed with the staff, the service, and the advice they provide. Thank you Christie for your recent helpful and pleasant call."

"Sianna was very helpful"

"Shopped around for Home+Auto quotes and ended up going with State Farm. Sianna was very helpful, quick turnaround on quote and proof of insurance binder for my lender"

"Sienna was great. She had great customer service skills. She was meek not pushing me. The rate was great. She followed up like she promised."

"I recently had a situation regarding Comprehensive policy coverage for my car and there was question about what level of coverage State Farm would provide. Vincent Boone and his team jumped in, reviewed the situation and were advocates for my position. They got State Farm corporate on the phone and made things happen in a great way!! When I needed them, Vincent and his team were there for me. 5 stars all the way!!"

"Pam was just wonderful in helping me add my new car to our policy and get the new id card quickly so I can start driving my new ride. Thank you Pam!"

"Christie DeLoach was extremely helpful and proficient as well as professional! She didn't hesitate with helping me with all my insurance needs! I highly recommend! Thank you so much!"

"Ms. Christie Deloach was very patient and kind. She walked me through everything and made sure I could save as much money as I could. I really appreciate her ! 10/10 customer service"